Bancal Hotel & Spa

“This massive resort-style hotel is situated a bit outside San Sebastián de La Gomera, with breathtaking views over the sea towards Tenerife. The property is quite grand, with multiple pools, several restaurants, and bars. Because of its size, it feels more like a big, bustling resort than an intimate or cozy place – so don't expect a small, charming boutique vibe. Service was overall very friendly, good and quick to respond; any issues we had with air conditioning or internet/Chromecast were sorted out promptly by reception. Rooms are spacious and comfortable, with large beds, a minibar, and in-room safe. The unique bathroom design – toilet in a frosted glass enclosure right inside the room – might not suit everyone if you value privacy or are sensitive to sounds. There's no room service available; all food and drinks are ordered and consumed on-site at the various outlets (easy to charge to your room by just giving your room number). It would be convenient to have a small shop on property for basics like sunscreen, deodorant, or snacks – we really missed that. The hotels buffet area can feel a bit like a large school canteen – functional but not very cozy or atmospheric, especially given the hotel's grand scale. Getting into central San Sebastián for the island's many wonderful restaurants is the main drawback: you'll need a taxi each way, costing €12–20 one way. Most drivers accept credit cards, and if one doesn't, a little insistence usually sorts it out. Late evenings can be tricky – we waited up to an hour for a taxi back on some nights, which was frustrating. On the plus side, renting a car through the hotel was straightforward, affordable, and made exploring much easier. Beautiful spot with solid amenities and incredible views, responsive staff, but the grand, large-scale feel not very intimate, remote-ish location, and lack of some conveniences mean you need to plan a bit ahead. Great if you're mostly staying put or renting a car.”

“The hidden gem of La Gomera This amazing hotel is hidden away in san sebastián. It has everything you need if you just want to relax and recharge the batteries From the beginning the check-in was perfect Teresa and Denise were friendly and gave lots of information about the hotel Then a young man Charlie very helpful came with a welcome drink and wanted to help with the luggage. The hotel is very big with many facilities My favourite has to be the heated infinity swimming pool and the spa. The spa was very clean and the girls very professional. My stay in the hotel was perfect The food even the breakfast was excellent lots of variety Thanks to jose carlos and lizy All the staff helped me to really enjoy my stay everyone with a smile greeting all the guests I will definitely return to the hotel. But this time for more days.”

“Fantastic luxury hotel. The facilities, views, food, 3 azure pools and reception staff are amazing. The atmosphere and architecture is beautiful too!! Beautiful setting too. Lovely to relax in seating areas too. However, something to improve on is that the buffet staff who you require to serve drinks most nights/morning often left us waiting for some time (10-15 mins), even when you made eye contact they would still go to pick up other plates first and sometimes forget you completely. It was akward to have to make a fuss and a relief when they finally came over, as we don't like to seem impatient. Room cleaners also mostly forgot to replace milks/creamer in the room (even after requesting a previous day when they did it once & leaving a note that was ignored) which as British people meant we couldn't make hot drinks some days, the room was well made up otherwise though. Spa staff and facilities were really fantastic though, and reception staff too as mentioned! Thankfully we still really enjoyed our stay, due to the many other aspects! If those couple of aspects were improved it would go from great overall to perfect!”

“I am fortunate to stay at numerous hotels via my work, that was the case here and it was one of the best I have been to. I'll begin with the easy bit, superb location and set up, the hotel is a modern, design led building on terraces with great views over the cliffs to Tenerife. Tye restaurants are really good, with options for families, couple of quiet solo travellers. Access is easy by taxi and there are regular shuttle bus services to the town. Tye pool areas, gym, spa are all very well thought out and each space has a slightly different feeling. On to the main part, the staff. Well trained, attentive and friendly, they were perhaps the best team I have come across in a large hotel. A pleasure to interact with. Though large the hotel is low rise and spread out well so you never feel crowded or stuck for a quiet corner, but also near the lounges, music and events should you wish to join in. Highly recommend, again, the staff care is quite brilliant.”

“For our honeymoon in Tenerife we went to visit La Gomera for a week. Initially we rented a top-rated AirBnB, which was terrible - so after one night we went to this stunning and newly build hotel. I will start by mentioning that this review is for the hotel, I have a seperate one for the (in my opinion not so good) Auala Spa & Sports inside the hotel. There are a few downsides at this hotel: the road leading to the hotel is not relaxing and narrow. Also the doors of the hallways slam so hard, especially when someone on your hallway doesn't try to close them silently, that it woke us quite a few time. Very very bad doors. Put automatic ones in the hallways and this issue is fixed. When your room is at the beginning of the hallway and you are not a big fan of slamming doors you will probably have a problem. However, the very friendly and professional staff, rooms, buffet and breakfast and overall accommodation are so good that they deserve 5 stars. There even is a nude area for sunbathing, we loved that, and a pillow service for people who don't like the standard soft pillows. Much more windscreens at the pool area would be good idea because the wind at this place can be very strong and cold, but the pools itself are nice and big. We liked our room, especially the huge shower. Lot's of space too for putting away your stuff, good beds. Something worth knowing: aprox 90% of the guests are German. Overall this is most likely the best place to stay when visiting La Gomera.”